A founder realizes their booking system is broken: prospects can schedule calls before filling out the application. They disabled bookings to force people through the proper intake process first, turning a lead overflow problem into a workflow problem.
Chapters
I can't take this anymore. Oh, woe is me, I've got too many leads to handle. Good problems to have, yeah. So what I did is I was like, well, clearly the problem and the bottleneck is my booking. There's something wrong with my booking that's letting these people through. And I was trying to look at it and I couldn't. So I was like, switch it off, just switch it off. And then an interesting thing happened. It forced me, rather than going down the AI automation route, I used to do it so I had an application form first, and then if they passed the application process, then they would get my booking link. think at some point I'd allowed the 2 things to get smushed together. I think I switched like booking tools, and so the new one had a form builder thing, so I was like, oh, I'll just move them together. But it meant that they could book a call and then fill out the application form, and I was like, there you go.