A speaker describes how a conversation between a program manager and department head at a global telecoms company resolved a conflict that had stalled a $25 million program. The brief intervention got the project back on track and improved how the two worked together.
I was once supporting a global telecoms company where a program manager and a department head were really at odds over resource allocation. So during a coffee break, I got them to sit down and steer the conversation towards shared priorities. In just 15 minutes, we uncovered mutual goals that neither had recognized before. And by the end of the day, we had a plan that put a $25 million program back on track and significantly improved team collaboration. It showed me how quickly the right discussion can turn conflict into progress. What's one time that you saw a simple conversation resolve a major challenge? Share your story below. SA.
