Ryan Shank from PhoneWagon demonstrates a feature that automatically texts customers when they miss a call or leave a voicemail. The text comes from the business's tracking number and can offer a callback or confirm receipt. Over 85% of customers prefer texting, so the feature helps capture leads before competitors do.
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What's up guys, it is Ryan Shank from PhoneWagon here. Last week we showed you how we launched a hosted voicemail inside of your call flow editor. Today I wanna show you how you can automatically send a text message response when you have a missed call or when someone leaves you a voicemail. So the problem is, you know, you're out working, you're busy, you can't answer every single one of your phone calls, right? And they'll leave a voicemail or they won't leave a voicemail. Typically consumers want access to information instantly, okay? So if you don't answer the phone, maybe they leave a voicemail, but realistically they're calling the next business on the list. They're researching it, they're looking at reviews, they have their phone open. You need to make sure that you get in contact with, with that customer. So what we've done is we've enabled a feature inside of PhoneWagon. It's a game-changing feature. It intercepts them before they can call the next business on the list. It sends a text message from the number that they called right, the tracking number inside of your PhoneWagon account, it sends a text message from you so it looks like it's a personal text message and it's going to get sent anytime someone leaves a voicemail, anytime there's a missed call, okay? And you can make it say things like, "Hey, just got your call, can't hop on the phone right now, anything I can help you with?" Or you can say things like, "Hey, just received your voicemail, would love to chat, I'm available in 15 minutes," right? It starts to engage them in conversation before they go to the next business on the list and by the way, text messaging is the preferred communication medium of over 85% of customers these days. So let me show you how it works. It's amazing and it's going to get you into more conversation. It's going to help you increase return on ad spend. Let's check it out. Let's look at what this would look like from a customer's perspective. Okay, so let's say I'm a customer and I want to search for PhoneWagon. Okay, so I do a simple Google search and I Google PhoneWagon. I see an ad and I want to call just the call extension number. That I get from PhoneWagon. So, thank you for calling PhoneWagon. For sales, press 1. So I get an IVR as soon as I call in. It's professional, it's an IVR. Let's say I call, it's ringing a few times, and no one answers, okay? So typically, you know, I'd be kind of frustrated like, oh, no one answered. But look, I just got a text message from the number that I called, by the way, the 1882. It says, hey, I just got your call but can't chat at the moment. 'Can I call you back in 10?' So typically from a customer's perspective, I, you know, I couldn't get through to someone. I either am gonna like try to remember it down the line later, or I'm gonna call a competitor because like I need that service at that point, you know, I'm shopping around. But, and typically usually missed call means like this business, PhoneWagon for instance in this case, would have missed this lead. This lead would have gone down the drain. But now look, I just got a text message "Yeah, that's great. Yeah, that's great." Anyway, so like, you know, they're texting, I'm texting the number, I got an automated text back from the number and it's just a beautiful flow. So that's what PhoneWagon is doing, you know, whether it goes to voicemail or whether it's a missed call, you're gonna be able to get the text messages on your phone and you're gonna be able to engage that customer before they can go to to a competitor or before, you know, you just lose that lead, which typically would have happened. So check it out now, enable it in your dashboard, PhoneWagon, phonewagon.com, try a free trial, and let's see what you can do with it.
