In this vlog Ryan Shank, accompanied by Hannah and Kenna, travels from New York City to a customer’s office in Lambertville, New Jersey to conduct an in‑person training for about 16 staff members. Ryan explains the purpose of the session: educating the client’s team on modern marketing tactics, the critical importance of rapid phone‑lead response, and how phone calls convert at a rate five times higher than other channels. He emphasizes that face‑to‑face visits humanize PhoneWagon, turning the vendor into a true partner. The vlog captures the drive, arrival, a quick photo‑op at the client’s signage, and a brief time‑lapse of the parking lot. After the training Ryan reflects that the session went well, notes the team’s nervousness, and announces a $500 sales contest for the client’s account managers to boost PhoneWagon subscriptions. He also mentions that Hannah was involved in a minor accident on the way, adding a personal note. The video ends with Ryan encouraging viewers to keep working hard and stay “pioneers” and “wagoners.”
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Hey guys, we're back in the vlog. Today Hannah and I are going to one of our customers' offices today. We're going to train all of their staff members. So there's like 16 staff members. Every Wednesday, I think once a month, they do like a training from one of their partners or vendors. So basically we're going to educate them on like marketing. Like, hey, phone calls are exploding, search is happening from mobile, people want to talk to someone. 78% of people people purchase from the first person that they contact with. So lead response time is incredibly important. Answering the phone is important. But also a lot of times, like, people, they want to talk to someone on the phone, and phone calls convert into paying customers at 5 times rate. So we're going to educate on that, show them the software. It's gonna be fun, schmingle in with the customers. It's gonna be a good time. And by the way, doing things that don't scale like this is not scalable— to come to your customer's office very far from your office. But I feel like it, like, solidifies you as, like, a real partner. It humanizes you. You're not just this internet company. You're not just a vendor. You're a person, and they have a real relationship with you. So I'm super excited. And so today we are going to their office, and so it's down this road. We're in Lambertville, New Jersey. We just posted up for the day, but we're about to get a picture in front of this sign because this is a super legit sign right here. Oh, I gotta buckle in. We're driving, like, we're literally like in their driveway right now. It's 2:45 right now. The presentation starts at 3 o'clock. Oh, they have another sign! Hannah, we got, we got to take a picture in front of this sign right here too. Kenna, are you ready? Ready. Food platter. This is their drive— parking lot, I guess you would call it. Parking lot. Residential neighborhood. We got this. Oh wow, this is super nice. Okay, we're gonna time-lapse this from filling up, so we speed this whole scene up. And we're out. And how do you think it went? It went awesome. I felt like nervous. Could you tell when I was like talking? At first, but then you were fine. Yeah, but everyone was really cool there. So that's the day, but that was awesome. Now we're gonna go back to New York City. We're gonna try to beat traffic today. Successful day going to our customers. Always go to your customers, create those relationships. And now they're gonna have people that now know about our product besides just a phone call. We have a a humanized relationship with them. So I'm super excited to see what happens with that. We're gonna do a contest now for all of their account managers and sales reps to see who can sell the most PhoneWagon subscriptions, and then we're gonna give them $500. So thank you guys for following along the journey, um, and I hope you're out there working hard, being pioneers, being wagoners. We're gonna have the vlog coming back soon. Peace. Also, Hannah got in an accident today on the way here, which is not funny. That's bad.
