Accountability happens when you attach a person's name to a specific metric and review the numbers together regularly. Generic scorecards don't work until you map your value flow and build scorecards around it. The more granular the metric, the more visibility and responsibility people feel.
Accountability happens when a name is next to a number and everybody gets together to review the numbers. And people will say all the time, like, well, if we have the scorecards, do we really need to meet and talk about them? Only if you want accountability, because accountability happens when you shine a light on something. You can't really create a scorecard that's, that's useful until you've mapped the value flow. And then once you map the value flow, then you can build a scorecard that mirrors the value flow. And then the only thing that happens is how much are we zooming in? So at the company level, we're pretty zoomed out. At the team level, you could really zoom in and get granular. And the more granular, the more accountability you have.
