In this monologue, the speaker argues that hiring during periods of chaos is counterproductive because new hires require training and add to the manager’s workload. Instead of rushing to hire, the speaker recommends first systemizing and documenting the broken processes. Systemization takes less time than hiring and training, and once established, the work can be handed off to existing staff or may even eliminate the need for a new hire. The speaker emphasizes that building reliable systems is a more efficient path before expanding the team.
Chapters
Hiring is usually the worst way to get something off of your plate, because when you hire in the midst of chaos, what you're actually doing is just giving yourself another plate to spin, because the person that you're bringing in, they don't know what the heck they're doing either on day 1. So now you have to manage the spinning of the plate while this new plate comes in and you got to get it spinning. You're not going to have time to train this person. You also, by the way, probably hired them in a hurry, so they're probably not even that good. The first thing to do is to try to build systems around the thing that is broken. And I know you're like, Gab, I don't have time to do that, right? But you don't have time to hire the person either. Everything's going to take time. So what do you think is going to take less time? Hiring somebody, training somebody, or systemizing the thing that you're already doing anyway? I can assure you the systemization is actually going to take less time. And then when you got the systems in place, now we can look to hire somebody. Once they systemize it, it can actually be handed off to somebody already in the company, or they discover once it's been systemized, oh, it actually doesn't take that much time anymore.
