Ryan Dohrn answers a question from Todd about staying safe during in-person sales calls during COVID-19. He recommends establishing a clear safety protocol with masks and sanitizing, communicating steps before each visit, and maintaining professional standards even if clients push back.
Hey friends, Ryan Dohrn here, your global sales coach. How is 2021 going? Stay positive out there, friends. Thanks so much for all your listener questions that you've sent in from the podcast here to ryan@ryandohrn.com. And I reply to every email, so if you didn't get a reply, it did not reach me. I absolutely promise that. All right, next question comes from my friend Todd in Springfield. I think Todd is in Springfield, Missouri, or as Todd might call it, Missouri. Springfield, Missouri. All right. Todd asks, are there any concerns related to local sales calls about COVID-19 cross-contamination between meetings? Now, I think this question comes from a conversation. I think this is the Todd I'm thinking of, that his boss was saying, hey, we need to get back out on the street talking with our customers and things like that. Now, first and foremost, COVID-19 is serious. I've had it. Make sure you stay safe, whatever you need to do to protect you, your family, your friends, loved ones, etc. I do think there's a point though. We do want to get back out on the street. We want to get face-to-face with folks, and we want to do it in a safe way. Now, are there concerns about cross-contamination? There are, but you can control a lot of that by setting up these sales calls for success. What I'd encourage you to consider as a company, as a salesperson, as a sales team, is have some type of COVID-19 safety protocol or sales safety protocol in place. So you can say to one of your local customers, hey, I'm gonna be coming out on this meeting in between every call. These are the 3 or 4 things that we do to make sure that we keep all of our customers safe. I would say in almost every circumstance as it relates to COVID that we just wanna be proactive. We wanna make sure that we're never talking politics or why it is we're not wearing a mask or whatever the circumstance is. And I'll tell you this, going through it, it's brutal. It's a bad circumstance. Even if a customer says to me, hey, go ahead, you can take your mask off, it's no big deal to me, you've got to ask yourself, what kind of precedent are you setting for future sales calls? A lot of times I'll just say, hey, if you don't mind, I'll just keep it on. I want to make sure that you're really, really safe. I want to make sure that our business is all about business and not about COVID Keep yourself safe, friends. Recognize, get out there because people are accepting local sales calls, but do what's appropriate and do what's safe. All right, friends, love to come and train your sales team or train your team virtually. Been doing that hundreds and hundreds of hours of virtual training. So reach out to me over at ryandohrn.com. And friends, don't forget, if sales was easy, everybody'd be doing it, and they're not. So we're either crazy— we are— or we found careers, friends, that will feed our families for a lifetime. All right, friends, we'll see you next time.
