Jason M. Lemkin discusses how agentic platforms boost sales productivity. Using agents to monitor agents compounds results over time and exposes data quality issues. One team integrated Momentum with Qualified and Salesforce, got automated Slack summaries of calls, and immediately spotted a team member with zero activity.
And then I'll check on like, I literally go agent to agent. Like, I'll go qualified, I'll go artisan, I'll go Delphi. Now I go agent force. Like I just go through all of our agents and I just check on them for that hour.
But let me get your perspective on this. You said that same hour you used to spend with people. With people.
Yeah.
Right. And inevitably some of those people would move on from your organization or you'd find that maybe they weren't the best and like you'd part ways in some way. But that hour you spend with the agent is so much more compounds over time. Have you found that?
Yeah, it's so much more productive, I would say in the early days for any platform you get that's agentic. Right. Most of your time is going to be more than an hour and it's going to be setting it up like all these at the forefront required a lot more setup time. Right. Like it just does. Because either you have to fix your data or it needs to talk to something else. It needs to talk to something else. Or like us. I was like, you know, I thought we had okay data quality in Salesforce. And I was like, no, it's terrible.
But it exposes that.
It exposes that. Right? Or like famously, when we hooked up momentum, which is like a bit of a recorder and a complimentary go to market tool to qualified, we had somebody leave our team that day. Because what it does is it will slack you a summary. It does a lot of stuff, but it'll slack you a summary after each sales call. And it'll also slack me anytime, like a new opportunity is opened or meetings booked or like whatever. And this rap was like, I have no activity. So like it literally exposed that like, what are you gonna do? You have to quit that day. Like, you can't hide. You're gonna be found out instantly.
