Jason M. Lemkin warns founders not to strip away human support too fast. Keeping services and software together closes deals easier and keeps products working until software can actually replace specialized expertise like medical knowledge.
I've seen this happen too many times is founders get all this advice that you have to be all soft they dump the services business when it's a solution business it's not a game it's a solution business and the customer it's much harder to close the customers right and so when you compare Aviva or a Qualtrics that always had a high level to to make their products work to a Palantir that waited until the last minute I don't know the answer but if it were me I would actually and this is different advice and give him some I would keep that mix as long as your funding allows it knowing almost nothing about your business but pattern match because when you make the solution worse you lose some of your magic right So I would be careful with the advice I would be careful with the advice to change too quickly I would be careful advice to dehumanize the support until the software really can replace these very specialized folks with medical knowledge and other.
