Jason M. Lemkin and Amelia hit Clay's credit limit and got false pricing info from the AI agent. Amelia nearly rage quit for the first time across 20+ deployed agents. The new pricing structure confused their team and human support was slow to respond.
not only do our own apps require maintenance, right? And have these micro hallucinations and drift. We had an issue with Clay and listen, we are big fans of Clay for the most part. We use it for, for what a lot of you do. We use it for enrichment and to track where our attendees and folks have gone. And we blew through all our credits and we're power users of Clay. We support it, but its agent lied to us.
Yeah.
Its agent lied to us. So what? So there's a meta story. So what happened, Amelia?
Yeah, I'll tell you guys a story and it's all— listen, it's all resolved now because this was a couple of weeks ago. So I'll say, you know, all's well that ends well. But in the moment I was so mad, like I was mad and frustrated at a point where I literally told the Clay team like, this is the first time I've wanted to rage quit an agent, which has never happened with all the 20-plus. I mean, I've tried more than 20. We have 20 now in deployment, right? Like, I was like, this is the first time I've legitimately wanted to rage quit because The answer that the AI agent gave me was so unacceptable, was so bad. And when I reached out to the humans at the first time, I couldn't get the help I wanted. I was like, that's a double handicap.
Okay. What happened? So what, walk back from it. What, what did the agent— so Clay announced cheaper, better pricing. For me, it, they made, they just made the pricing more complex and confusing, but they, they claimed it was cheaper.
It was confusing.
But they claimed it was cheaper for many use cases, right? What did the agent tell you?
Their own, their own.
So in other words, their own,
