Marketo's unsubscribe bug went unfixed for ten days. Amelia's team built a workaround in one hour by calling the API directly. Jason Lemkin says this "vibe-a-fix" trend exposes how slow legacy vendors have become compared to their own customers.
It's also an interesting learning is as the dated leader, the old folks of B2B and SaaS get older and older in the agentic era, as we're able to like, you know, a few months ago when you had a massive feature issue, like the unsubscribe button doesn't work, and it worked pretty bad, you were a prisoner, you had no choice. The only choice you had was to migrate. Can you, can we leave to HubSpot, right? Now if you can vibe a hack, vibe, a little agent or an agentic fix so that the fix is plugged. One, that's extremely powerful, right? You can solve your own problems. It also just makes the vendors look worse. It's just terrible that Amelia can vibe a solution to a critical issue, a canned spam issue in Marketo, that she can vibe an answer in an hour of work, but their whole engineering team forces her to have an all-hands call and weeks later has no proposed solution. They're just gonna make you look worse and worse and worse as vendors. If you can't work at this pace, if your customers have to vibe their own fixes to your bugs, um, now they can. They don't have to be technical. They, like, an API is exposed to everybody. So it just makes you look worse if we can do it in an hour and you can't do it in a month.
Yeah, we're on day 10 now of no resolution from the Marketo side, which, yeah, I see.
This is the page you vibed to then go into the Marketo API and just delete the record because they're unable to do it.
Correct. So now this will do it for us. And actually, if you're signed in, which I'm not, it'll— yeah, if you're— if you click this from the email, it'll pre-populate your email address, which is pretty cool. It's already— that's better. And then these boxes you can just check of like, yeah, what do you want? You want to just unsubscribe from everything? And now it'll directly do it from the API. And Replit did this in about 10 minutes. It maybe took us 20 minutes to hook up the API because there were some, again, it's old, there were some issues. But as soon as we hooked it up, it took him maybe 10 minutes to make this page. I just swapped out our, you know, default unsubscribe link in Marketo to this one. And there you go. I haven't had, knock on wood, okay, the newsletters comes out every other day. We sent one yesterday. I did not get any angry unsubscribe emails. So I actually think the Replit bandaid solution worked. And yet on the flip side, with these legacy sas tools, we're on day 10 of no solution from the Marchetto side. And you know, it literally took them until day 7, which was Monday, to say that they were investigating this and they wanted us to get on a call, which I did.
