Marc Benioff dismisses AGI hype and predicts Salesforce products will become agentic agents that proactively contact customers. He points to 100 million customer contacts Salesforce couldn't return in 26 years as a problem AI could solve, but warns against relying on inaccurate AI in medicine.
We have all been sold a lot of hypnosis around what's about to happen with AI. You're talking to somebody who is extremely suspect of anybody who uses those initials, AGI.
Today we're joined by one of the greatest founders of the last 20 years, Marc Benioff from Salesforce.
When you look at other data cloud, Snowflake Databrick, Palantir Foundry, they're all in the 3 to 4 billion dollars revenue. They're in my sights doctors who are using AI and they're so over reliant on an AI that's inaccurate. They are giving their patients bad advice and becoming intellectually lazy. Over the last 26 years, Salesforce has had more than 100 million people contact us that we have not been able to call back. We just have not had the people. This agentic sales is calling everyone back and having conversations. I don't think that there will be a piece of software that we sell that will not be agentic.
Soccer is a game played by 22 people. In the end, the Germans win in the same way Venture is a game played by 6,000 people. And in the end, Sequoia wins.
Ready to go. Guys?
I am so excited for this. And we have a special guest today. The SAS OGs are joined by the OG of SAS, Mr. Mark Benioff. So I'm so thrilled that we could make this happen. And I want to start with a really interesting one I thought which was Amazon's AGI head said there are just a thousand AI engineers that matter. And Mark, I wanted to start with you on that one and say when.
You think ahead that sounds like an oxymoron. So you're talking to somebody who is extremely suspect of anybody uses those initials, AGI. And you know, I think that we have all been sold a lot of, you know, hypnosis around what's about to happen with AI.
