Jason M. LemkinCEO, SaaStr · Co-Founder of SaaStr AI, SaaStr Fund, Adobe Sign

Revolutionizing Solutions: Say Goodbye to Upgrade Pain and System Crashes! with DigitalOcean's CPO

9 Nov 2023 · 1 min

Watch on YouTube

0:53

Speaker describes customers using homegrown/custom solutions instead of the vendor product, and the resulting pains: difficult and time-consuming upgrades, system migrations, and reliability problems that can cause crashes under heavy traffic. The speaker presents a new product (AKS) as addressing those pains by offering improved reliability, integrated upgrade support, and features customers requested.

Chapters

Clearly, in this case, there was a custom solution that folks were using instead of the product that I wanted them to be buying. And so I started asking questions about what they were using for their custom solution. Well, customers with their own solution experience pain with upgrades and reliability. It takes too much time to upgrade to new versions. We have to set up and move systems, move things around, tear the old system down. Okay, that sounds kind of painful. When we're serving a lot of traffic, our homegrown system sometimes crashes. Ouch. That sounds painful. We aren't sure why. We need something more reliable for our customers. Interesting. This sounds painful, right? AKS featured all of the things that customers were asking for better reliability, upgrade support, integrated. All the stuff we were hearing that was painful for customers was present in this new product and in this new solution.