This excerpt advises businesses to instrument core processes—hiring, onboarding, customer expansion—and measure their durations to aggressively reduce cycle times (e.g., target halving times) as a high-leverage path to efficiency across functions. The emphasis is operational speed as a lever for growth and efficiency.
In every process that you have, whether it's hiring a new employee to your company or onboarding a customer or landing a new logo or getting to, you know, getting a customer onboarded and expanding. Instrument that process and understand how long it takes you and then figure out, how can I cut this in half? How can I hire someone in half the time? How can I get an AE ramped in half the time? How can I get a customer onboarded into the next use case in half the time? Solving for speed can be a big unlock, and there's so many opportunities in every function in the company, and so it's a great place to go when you're looking for efficiency.
