Jason M. Lemkin realized he hadn't visited a single customer in person that month. After someone challenged him on it, he started visiting his top customers face-to-face and learned things he'd missed relying only on remote outreach.
None.
And he kind of gave me a scowl. He's like, well, how many of your. How many of your customers and prospects have you visited in person this month? And I said, none. I'm sitting in front of the computer, typing on the keyboard, waiting for leads to come in. And he just shook his head. I wouldn't say it was with disdain, because he's a great, positive person, but it was with disappointment. He's like, you got to go visit your customers. And it was an aha moment for me. And I got out there, and I visited all the tough, top customers and just talked to them.
