The Importance of Free in Accelerating Business Growth

3 Apr 2024 · 1 min
0:47

Excerpt from a YouTube video by Jason M. Lemkin about managing free offerings to accelerate growth. The speaker warns that aggressively pushing free users to convert without sufficient engagement harms quality and retention, suggests freezing components as a tactic, and raises organizational questions such as "Who owns free?" (the "VP of Free") and their KPI (mentions "MA"). The speaker also notes PLG is highly cross-organizational and references a squad model as part of the structure.

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