The Importance of Sales Acumen and the Learner Mentality with Zapier's CRO

Acumen is incredibly important. But what's more important to me is what I call like the learner mentality like to where you want to help a customer get up and running right like you want to help them implement the thing they're trying to get to. And so to some degree if you look at our rubric even as we're hiring for sales it has a little bit of that support and customer success mentality behind it partially because the nature of our product and the PLG motion where like customers have started already experiencing the product in some way potentially before they talk to a human. I mean in most cases that's true but like leveraging that's incredibly important. Point well taken.

Let's wrap up the people related topic on a question that I'll maybe give a couple examples first because the question might be might not be specific enough but it's around are there any guiding principles that you like to follow from a hiring.

Standpoint.