The speaker (Freshworks CEO) describes investing early in AI as a strategic move, launching Freddy AI in 2018, and later refreshing capabilities for generative AI and 3D AI. He emphasizes that AI success depends on high-quality underlying data, citing a bet on Customer360. The talk situates Gen AI as reinvigorating interest and product development.
So clearly AI was the biggest threat, that we were not looking at any of our competition. That's going to crush us. So we didn't find a threat in our competition. So. But AI was the threat, so we invested early. We launched our Freddy AI in 2018. So we have customers using our bots and AI for several years now. But with Gen AI, there's a lot more excitement. There's a lot more. There's a refresh of 3D AI that we presented two months ago, which is getting a lot of excitement. But you have to be knowing what's coming, so you have to ask that question, like, what can kill you? What's changing in the landscape? Same way we took a big bet on customer360, because your AI is only as good as your underlying data. So when we saw the bet on AI, it was not just a technology bet.
