Jason M. Lemkin argues you should hire a VP of Customer Success at $1M revenue, not wait until $3-4M. A 10-20% increase in renewals adds $100k-$200k the next year, offsetting the salary. Hire strong and fire if it doesn't work.
VP of customer success filling it is not too early to make your customers happy, is it? Most of us stumble because customers, especially if we sign annual contracts, they don't renew for a year. So we tend to start thinking about the VP customers success around3.4 million in revenue. But what if you hired her at a million and she renewed another 10 or 20% extra? Got another 100 or $200,000 of money in next year? Would that cover the salary? At least a big chunk of it. So hire any great VP you can fire at a million.
