Excerpt from a YouTube discussion describing how slow legal agreement turnarounds at G2 have cost deals. Speaker reports G2 transitioned from external counsel to hiring Unison in-house; non-standard customer MSAs had a five-day SLA for legal review, which sales reported as slowing or losing deals.
So when I joined G2, we had external legal counsel. That's why we hired Unison internally to run legal for us. The SLA turnaround time on an agreement that was not on our paper. And for those of you that work in the enterprise space, you know that by and large, that's what we're doing. We're signing a customer's msa. The SLA turnaround time on an agreement was five days. Doesn't seem horrible, but it's all I heard from the sales team. Oh, we're losing deals because they're not moving fast enough, I think. One thing I would add here. So Eunice and I are a part of a company that's growing and feels like it's getting pretty big at times. This is one of the things that's slowing deals down.
