A short conversational video (interview) exploring whether AI will replace salespeople. The speakers compare the current wave of AI-driven automation in customer support—claims that tools can enable companies to "lay off 40% of your team"—to potential impacts on sales, and they debate whether organizations will actually replace salespeople with AI copilots despite efficiency gains.
We ask, will humans be automated away in sales? Right? It's a fun question. Already happened in already. If you look at the homepage of everyone doing customer support software, if you look at Zendesk Intercom or Gorgeous and you squint, you know what they all say? If you squint, you can lay off 40% of your team. With AI, you can lay off 40% of your Team. We can argue whether that works in sales or not. But it's the same. It's just there's more pull there in post sales, right? So we should learn from it in sales for leadership, for transparency, for product. Like, here's your little crystal ball. It's not quite going to work in sales, but it's the same tsunami that's going to come, right? That's a great parallel.
Listen, when you think like this is an interesting one because I actually don't think that, I don't think I, and I could be wrong, but I don't think that regardless of how much more efficiency and pipeline you say you're going to bring with your AI sales solution, that people are going to let go of their salespeople to bring in your AI driven copilot.
