Sandy Waggett explains why you shouldn't reply to negative reviews when you're upset. When emotions spike, your judgment tanks. Pause, breathe, step away for a day or two, then respond from a clear head instead of ego.
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Good morning, everyone. Sandy Waggett with MSW Interactive Designs. And today I'm here with another marketing tip. So I mentioned in the last video that I just completed this certified high performance coaching series. And one of the takeaways really struck me as it pertains to reviews, negative reviews, and, and frankly, any kind of feedback that you get from a customer or a team member or honestly, any other relationship in your life. So as I'm going through this coaching, we're doing this role play and what really came out of it was when you recognize that feeling and you know, for everybody, it's a little different, but you know what it is? It's like things and you just sort of cringe and you're like, ah. And you just want to emotionally respond to, defend. When you, when you're defending yourself, you're in the weakest position. Remember, when emotions go up, brains go down. When you feel your emotions going up, that's the time to just stop, recognize the fact that emotions have gone up, breathe, and then just pause, meditate, take a walk, step away. It's not the time to reply or react. Remember, when emotions go up, brain goes down. I am so guilty of this because I am such an emotional person and I tend to take things personally and feel deeply and all that stuff. And as business owners, we want to engage and fix things and react and defend what we're proud of. But that's ego. Not saying that the feedback is right, wrong or whatever, but that emotional initial response is ego. And again, emotions go up, brains go down. So just stop, breathe, step away. Then when you come back to reply, and hopefully I recommend at least waiting a day, even maybe two, if you still feel the need to reply, at least you're coming from a space of intellect and experience and not emotion. And so your reply will be much more well thought out. And frankly, if there were any learnings in the feedback or the experience, you'll have had time to process and internalize those. So I am not perfect at this by any stretch. I am not even close. But here is my takeaway from this video. Because, you know, as business owners, we put ourselves out there and we take a lot of pride in what we do. We've taken a lot of risk, we've put in a lot of hours. We don't always get things right. And sometimes when we get a review or feedback from, again, a client, somebody who maybe wasn't even a customer or even one of our team members, you know, it's so easy to take it personally. So my takeaway is this. When you feel your emotions go up, remember your brain is going down, emotions go up. So recognize it, stop, breathe, step away. If you need to come back tomorrow or the next day to offer your reply, it will be from a space of being, well thought out, non emotional and you'll have internalized any learnings and you can express gratitude for those learnings and that feedback. So I hope this tip helped. Sandy Wagon with MSW Interactive Designs if you're watching this on YouTube, please subscribe. I put videos out like this all the time. If you're watching this on Facebook, please engage. We'll help more people see the videos again. Have a great day. Sandy Weige with MSW Interactive Design signing off.
