
Every decision needs a reserve clause: the right to change your mind when circumstances shift. The speaker compares rigid MapQuest routes to Google Maps' real-time rerouting, arguing that flexibility beats keeping promises that no longer make sense.
Chapters
The third piece around responsiveness is reserve the right to change your mind. Every decision comes with a reserve clause because you're making a decision without knowing what the unforeseen obstacles and opportunities are gonna be. So if you are navigating your way somewhere, you get to decide, am I gonna be a MapQuest person or a Google Map person? Because a MapQuest person prints out the directions and sticks with it no matter what. If the bridge goes out, they drive, they just keep driving. Makes no sense, but that's honestly sometimes the way that we treat these things. Google Maps adjusts as you go. If the bridge goes out, it takes you another way and you may not end up going exactly the way you wanted, but you're still going to get to your destination. And it might even be possible that you arrive at a slightly different destination that's way better than the one that you initially set out for. So we live in this world where we, especially in the United States, is very contractual. My word is my bond. If I tell you I'm going to meet you for lunch at Panera tomorrow, I'll, I'll meet you there even if the building is on fire. Well, that's just stupid. So one thing to think about is be very judicious about the commitments that you make and how you make them. And then just remember that you always have the right to change your mind in the, in when based with new information or or an unforeseen situation, you have the right to change what you want and how you're going to get there.
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