Sean GlazeWorkplace Culture Speaker | Facilitator, Great Results Team Building · Leadership lessons from the locker room that change how your people work together.

OW DO YOU DELIVER MEANINGFUL APOLOGY TO YOUR TEAM

28 Jul 2023 · 1 min

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In this brief leadership advice video, the speaker outlines a concise framework for giving sincere apologies that reinforce trust within a team. He emphasizes that while everyone makes mistakes, a genuine apology must satisfy three standards—Regret (showing remorse), Responsibility (accepting ownership), and Reform (changing behavior to prevent recurrence). The speaker stresses that apologies are only authentic when followed by concrete behavioral changes, and that leaders who admit mistakes and incorporate the 3 R's can strengthen trust and credibility with their teams.

Chapters

So how do you deliver a sincere apology to your team? Well, the truth is that everyone makes mistakes, but not everyone follows up with a meaningful apology that actually strengthens trust. So if you want your people to take your apology seriously, it needs to meet 3 important standards. The first is regret. You need to show that you feel bad. The second is responsibility. You need to accept ownership for the behavior. And the third is reform. You need to make sure that you change behavior so you don't repeat it. Again, apologies are only real if they're followed by a change in behaviors. And if you want to improve trust on your team, admit mistakes and then share an apology that people know is sincere because it includes those 3 R's. That's what effective leaders do.