Sean GlazeWorkplace Culture Speaker | Facilitator, Great Results Team Building · Leadership lessons from the locker room that change how your people work together.

WHAT ARE FRONT LINE TOURS AND WHY ARE THEY IMPORTANT

20 Apr 2023 · 1 min

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This content was created by Sean Glaze. This content was uploaded by Sean Glaze. This is a YouTube video titled "WHAT ARE FRONT LINE TOURS AND WHY ARE THEY IMPORTANT" (created 2023-04-20) containing a short leadership talk by a single speaker. The presenter explains what frontline tours are and why leaders should regularly walk the frontline to observe and talk with staff (salespeople, teachers, factory workers, nurses) so leaders are not distant from day-to-day challenges; the talk cites a John Le Carré quote about the dangers of leading from a desk.

Chapters

So what are frontline tours and why are they so important for building an exceptional culture with your team? Well, leaders need to be seen, and one of the most powerful quotes for leaders like you to remember is this one by John Le Carré: "A desk is a dangerous place from which to watch the world." And it's an even more dangerous place from which to watch and develop your team. So you want to make sure your team doesn't feel you're too distant to understand their challenges on the frontline. And whether those frontline people are salespeople, or teachers or factory workers or nurses, whatever, the most important thing you can do is to tour your organization and have conversations with the people who depend upon you to make decisions based upon the input they can share. So each week, schedule a time to walk around, take a frontline tour to observe and to talk with the people on your frontline. That's what effective leaders do.