This is a YouTube video titled "August 13, 2024" containing a monologue or talk from August 13, 2024. The speaker discusses common problems in automotive stores, emphasizing poor customer service, low standards, and the importance of business owners maintaining control and enforcing high standards with their employees to improve their business success.
So a lot of automotive stores are shady as hell, and a lot of times they wonder why they don't have no damn business, right? So the top reasons why you ain't got no business, for one, you're lazy. Two, you have very low standards. And I'm putting this on the top of the damn list. Customer service. Your customer service sucks. And a lot of you business owners shouldn't be business owners. You don't know what the hell you're doing. But if you really cared about your business and your customers, you would 1000% change. And I can tell you how. For one, you run the business. Don't let your employees run that business. Two, you've got to have standards in your business. If your employees ain't keeping up your standards, man, I'll tell you what, they got to go instantly. If you got an employee that will not hold standards and do stuff right, get them out of there. But a lot of y' all say, oh, this guy's been working with me for a while. He's real good. Well, now he's destroying your company. He's a cancer in your company. You got to get people like that out. Guys or girls, it don't matter. So anybody that comes into my company understands our standards. And if they don't abide by our standards and keep our standards really high, then take care of them customers, they're gone that same day.
