A tire store in Scottsdale gets reviewed for customer service. The speaker critiques the staff's approach and emphasizes why personal connection and qualifying customers matters more than just making a sale.
A tire store in Scottsdale gets reviewed for customer service. The speaker critiques the staff's approach and emphasizes why personal connection and qualifying customers matters more than just making a sale.
All right, we're here at Big Old Tires in Scottsdale, Arizona. Let's see what kind of service we get. All right, we're gonna. We're gonna go in here, see how clean the store is, see what kind of service we get. All right, so far, pretty good. Bathroom's clean, showroom's clean. This is how you should do it. All right, so as you see, the showroom is clean, bathroom's clean, Everything was. Looked nice, right? Now let's get to the person behind the counter. So I'm not going to say where the store was. I'm not going to say the person's name because we're not going to put them out like that. Real nice guy. Just didn't do the. The steps that needed to be done. Need to. First, grab my name. Second. He needed to qualify us. Right. I didn't do this because I didn't want to film. That's just disrespectful. Right? So when you're. When you're meeting the customer, you need to make sure you're getting their name, shaking their hand, and making it relational. Right. Instead of transactional. Also, you need to make sure you're qualifying that customer. Make sure. See what kind of driving they're doing. If they're doing any kind of. Like if they have a truck, say, if they're off roading, do they do just mostly highway, whatever?
