This is a YouTube video titled "#customerservice #STWDIRECT" containing a monologue or talk focused on customer service standards in automotive shops. The speaker addresses shop owners about the importance of maintaining high standards in employee behavior, cleanliness, and customer treatment to avoid losing business. The content is motivational and advisory in nature, created in September 2024.
Most customers are disgusted by the way either you're treating them or your employees are treating them. Let's talk about it. So a lot of times when customers go into, you know, automotive shops or whatever, or they call automotive shop and either answer with a bad attitude or they greet you with a bad attitude, all of this is unacceptable. And if you keep people like this in your shop, you're going to lose money. And you are losing money. I don't care how good you think they are. So I know a lot of you shop owners are just putting up with people just because you think you have to put up with them, right? Stop being sick and tired of being sick and tired and do something about it. Like, if you're not going to do anything about it, stop complaining, stop whining. And I always talk about standards. You've got to raise your standards. Most of y' all shops have low standards. You put up with crap, your guys look like crap, your place is dirty, it's nasty, the, the bathrooms are dirty. All of this is unacceptable. So if you are not training your guys or don't get your stuff together, you're going to go out of business. It's only a matter of time. There's way too many places people can go and get good service. You're going to be out of business real quick.
