A short motivational monologue by Mike Melton (YouTube video) emphasizing strict quality assurance and customer service in vehicle maintenance. Melton urges staff to double-check work (wipe wheels/tires, clean interiors), assigns final inspection responsibility to crew chiefs, and connects consistent service to a goal of doubling business revenue and employee pay in 2026.
The first time you go somewhere and they mess something up in your vehicle, how are you going to think exactly? You never want to go back, right? So you got to make sure that you take care of that customer, right? The first time. Double check your work all the time before it goes out. Take pride in your work. Wipe off the wheels, wipe off tires, wipe out the inside of the car. If you get anything on it, just double check. And just look, just pay attention, okay? Because at the end of the day, all this right here is going to double your pay. Everybody understands that, right? But you have to make sure you hit all these points every week to make sure your pay is doubled. And I want to. So my goal for next year is to double the revenue here, and I want to double yalls pay, right? So in order to double the revenue, we're going to double yalls pay at the same time. And how do we do that? Customer service, brother. Customer service is a key to everything. You know, before it goes out, we're always going to do a final check. So that's going to be on the crew chief to go do a final check. 1,000% on you. And if you can't handle it for whatever reason, you know who else to call on to make sure that they double check it. Okay? Because at the end of the day, customer service has to be number one. That's how we double ourselves. That's how you double up your pay. That's it. That's how you do it. That's My goal for 20, 26, is to double everything.
