Mike Melton (YouTube, Jan 13, 2026) advises tire shop owners to implement standards and procedures so employees know exactly what to do, enabling self-leadership and reducing dependence on owner direction. He frames lack of standards as the root cause of employees not listening and offers to help, giving a phone number for contact.
The biggest complaint I get from tire shop owners is their employees don't listen. Now, why don't they listen? The reason they don't have any standards. You hadn't put any standards or procedures in place. You're just out here winging it. So the thing is, what you need to do, you need to put standards and procedures in place. That way your guys know exactly what to do. They're not having to come to you and ask, what's next? What's next? Or you having to be there all the time and really guide them on. On what to do. They should be able to self lead their selves. And if they're not doing that, we need to get together and we need to put some systems in place. So all you got to do is give me a text right now. 704-617-7848. And I got you back.
