Mike Melton runs a tire shop and says success comes from hospitality and sales skills, not just technical work. He wants staff practicing three hours a day, 25 hours a week. He offers coaching at 704-617-7848.
Mike Melton
704-617-7848
'Three hours a day' and '25 hours a week' (examples used to illustrate insufficient vs. intense practice)
I'd rather you fuck up with me because I'm not spending no money. Customers are. You see? I'm saying exactly what's better. Hospitality. Hey, can I get you anything? Can I get you a coffee? Can I get you a water? Can I. Not you. He can't do that with a customer. You have to do that with me so I can help you fix it. Because when I say. All right, cool. Don't say that, then that means we're training right now. That makes no sense. No. Makes zero sense. Because if you don't know how they're going to act, right, how do you know how to respond? How many hours a day are you spending working on yourself? I mean, I run this through my mind all day, but. Okay, so how many hours you working on it a day? Run the shit through my mind. Didn't ask you that. How many hours a day are you working on it? Three. Okay, you're not. You're not good yet. Why you're spending three hours a day? How many days a week? I mean, like I said, I just run it through my mind. I guess I work on. Now say you're spending 25 hours a week. You should be a fucking beast. This is what I mean. Running a successful tire shop is more than just changing tires. Listen, you got to understand how to take care of customers. You got to understand hospitality, and you got to understand sales. Like, a lot of y' all are leaving money on the table because y' all just don't have the systems in place and y' all don't train every day like we do. Listen, if you having these problems and you can't get out of the business itself and work on it like I do, then you need to reach out to me. 704-617-7848. I got you back.
