Staff should treat every vehicle like their own car: clean hands and work areas, spotless wheels, no shortcuts that cause scratches or greasy fingerprints. How you handle the car is how customers experience the business.
Either we're going to have a great customer experience or a shit customer experience. You should have a great customer experience. Treat every vehicle better than your own. I know a lot of y'all don't really care about your cars. That's why I worded it this way. Treat every vehicle better than your own. When you're pulling it out, make sure whoever's pulling out, you got your clean hands. Make sure all the work is clean, the wheels are clean, no shortcuts, no scratches, no damage to wheels, no greasy fingerprints.
