Mike Melton argues that tire shops profit from investing in their workforce, not from selling tires. He claims a strong team generates revenue while customers come second, using a confrontational tone throughout.
So a lot of places think you make money selling tires. Totally wrong. Let me show you exactly where you make your money at. Let's go. Roger's one of our hardest damn workers. I'm gonna tell you what, he'll outwork a damn Mexican on his best day. I don't care if you like that or not. Where you make your money at is your team. All right, first you got your team, then you got your customers. Your team always has to come first. And anybody that says don't or says I'm wrong, you're out of your damn mind.
