Ticket mindset kills data value #substack #shorts

It's not because of importance of, you know, titles or anything like that, a pecking order. It's a question of organizational culture. And I don't say this because I would somehow hate corporate IT. As I said, I've been working there for many, many years now in different roles, but I'm just thinking that this is not the way for data analytics because our job is to figure out together with the business, how can they use data to, you know, improve whatever the things are in business that they need to improve. And that is contrary to the kind of ticket-taking mentality where you just expect that someone will throw at me a ticket explaining what they will need to have done, and then I'll just implement, and then business value magically appears on the other end.