A leader hired a coach for his executive assistant instead of replacing her when the role grew more demanding. The two-month intensive coaching engagement improved her skills and deepened her loyalty, showing that investing in an employee's growth can work better than hiring someone new.
Chapters
I also think there are examples where you can level up that employee depending on what the role or the function is. This is just a small example, but my EA at my last company was incredible. If she's listening to this, she'll probably be texting me and giving me shit, but she was absolutely wonderful. It was the first time she was ever an EA. She worked her ass off. She was very smart and very skilled, but a year into her being an EA, I knew that she needed to level up and I knew that she was willing to do it and that she had the ability to do it. And instead of just going and maybe hiring bringing a chief of staff who would sit above her, I went out and I found an EA coach who had run an EA agency for years, and I went and basically begged her. I said, hey, I need you for 2 months to come in and level up my EA. And I, I paid her for that. And if anything, that just created more loyalty between the EA and myself because she was like, wow, this guy's willing to invest time and money into me getting better. And so it was a great outcome for me.