Two founders discuss why talking directly to customers matters more than ads. One describes how in-person meetings and replying to direct messages make a product feel real. The other says genuine connection cuts through a market saturated with sales pitches.
Just like connecting with your community and like treating them like your friends is the most important thing.
In a world where the saturation of advertising and sales is coming at you just nonstop, right? The ability to have human connection that underpins that just changes the game completely.
Like every single time I meet someone in person or they'll come up to me or I'll see someone in my phone case, it is so surreal because I'm not touching the product before I'm sending it to people. So like, I, I'll see the numbers of orders or I'll see the comments and whatever, but it just, it doesn't feel real. So like having that in-person or more tangible connection, even if it's just like a DM response, it makes like the world of a, of a difference.