Emotional Intelligence Competencies
The document presents a comprehensive Emotional Competence Framework synthesized from multiple competency models (OPM MOSAIC, Spencer & Spencer, Rosier’s Competency Model Handbook, and Goleman’s work). It organizes emotional intelligence into Personal Competence (Self‑Awareness, Self‑Regulation, Self‑Motivation) and Social Competence (Social Awareness, Social Skills). Each major pillar is broken down into specific sub‑competencies with behavioral descriptors: Self‑Awareness includes Emotional Awareness, Accurate Self‑Assessment, and Self‑Confidence; Self‑Regulation covers Self‑Control, Trustworthiness, Conscientiousness, Adaptability, and Innovativeness; Self‑Motivation comprises Achievement Drive, Commitment, Initiative, and Optimism. Social Awareness comprises Empathy, Service Orientation, Developing Others, Leveraging Diversity, and Political Awareness. Social Skills encompass Influence, Communication, Leadership, Change Catalyst, Conflict Management, Building Bonds, Collaboration & Cooperation, and Team Capabilities. The framework is intended for assessing, developing, and aligning employee behaviors with organizational goals, offering a detailed taxonomy for performance management and leadership development.
Topics
Personal Competence Structure: Foundations of Self‑Awareness, Self‑Regulation, and Self‑Motivation
Introduces the three pillars of personal emotional competence, explaining how they collectively support individual performance and growth.
Self‑Awareness Subcompetencies: Emotional Awareness, Accurate Self‑Assessment, and Self‑Confidence
Defines each self‑awareness competency with observable behaviors such as recognizing emotions, reflecting on strengths/weaknesses, and presenting with presence.
Self‑Regulation Subcompetencies: Self‑Control, Trustworthiness, Conscientiousness, Adaptability, and Innovativeness
Details how individuals manage impulses, uphold integrity, meet commitments, adjust to change, and generate novel ideas.
Self‑Motivation Subcompetencies: Achievement Drive, Commitment, Initiative, and Optimism
Describes internal drivers that push individuals toward high performance, goal alignment, proactive action, and resilience.
Social Awareness Subcompetencies: Empathy, Service Orientation, Developing Others, Leveraging Diversity, and Political Awareness
Outlines abilities to sense others' feelings, anticipate customer needs, foster growth, value diverse perspectives, and read power dynamics.
Social Skills Subcompetencies: Influence, Communication, Leadership, Change Catalyst, Conflict Management, Building Bonds, Collaboration & Cooperation, and Team Capabilities
Enumerates actionable interpersonal behaviors for persuading, conveying messages, guiding groups, driving change, resolving disputes, networking, and creating team synergy.