Remote Management Workbook CoachStation 1020
The PDF is a workshop workbook and slide deck created by Steve Riddle of CoachStation for Heritage Bank (delivered 30 Oct 2020). It introduces remote management and virtual leadership, outlines the agenda, and sets learning objectives aimed at boosting managers’ confidence in communicating with and leading remote teams. The material defines remote work, presents benefits and risks (citing the 2020 State of Remote Report), and argues that effective remote leadership requires deliberate, higher‑order competencies. It enumerates eight cornerstone leadership skills (empathy, results‑orientation, values, self‑esteem, listening, questioning, caring, trust‑building) and expands on seven additional attributes such as trust, empowerment, creativity, regular communication, coaching, flexibility, and technology savviness. A detailed communication‑level model (five levels from superficial to advanced) is provided, along with a discussion of leadership styles via the Role‑of‑Leader framework (Performance Coach, Change Leader, Delivery Lead, Business Strategist) and the REOWM accountability model. The workbook stresses the importance of trust, task‑relevant maturity, and clear expectations, and offers practical tools: daily check‑ins, rules of engagement, structured communication norms, and a suite of reflective questions for remote employees (lifestyle, information dissemination, connection). It concludes with tips for fostering effective teamwork, a checklist of 16 actionable items, and contact information for CoachStation. The tone is instructional and motivational, with a supportive, optimistic sentiment throughout.
Topics
Workshop Overview and Learning Objectives
Introduces the purpose, agenda, and desired outcomes of the remote management session for Heritage Bank managers.
Defining Remote Management and Virtual Leadership
Explains remote work concepts, technology enablers (Zoom, Teams, IM), and the shift from travel‑based work to location‑independent leadership.
Benefits and Risks of Remote Work (State of Remote Report 2020)
Presents survey data on top benefits (flexibility, schedule) and top struggles (collaboration, loneliness) and links them to organizational cost pressures.
Cornerstone Leadership Skills & Attributes
Lists eight core leadership qualities (empathetic, results‑oriented, values‑driven, self‑esteem, listening, questioning, caring, trust‑building) and invites self‑assessment.
Expanded Leadership Attributes for Remote Context
Details seven additional competencies—trust, empowerment, creativity, regular communication, coaching, flexibility, technology savviness—tailored to remote environments.
Communication‑Level Model (Five Levels)
A hierarchical framework describing depth of interaction from superficial greetings (Level 1) to highly empathetic, context‑rich exchanges (Level 5).
Leadership Styles and Role‑of‑Leader Framework
Maps four leadership roles (Performance Coach, Change Leader, Delivery Lead, Business Strategist) to time horizons and situational needs, especially for remote teams.
REOWM Accountability Model
CoachStation’s REOWM (Responsibility, Expectation, Ownership, Will, Measurement) model for setting expectations and holding remote staff accountable.