Transcript excerpt from a YouTube discussion (March 21, 2025) where Anne Marie and other speakers emphasize transparency with clients: CC/BCC clients on communications, share work details (including effort outside business hours) to demonstrate value, and train staff to show this behavior. The clip is a closing exchange urging teams to teach and institutionalize these practices.
Any final thoughts you'd like to hit him with?
I also BCC or CC clients on a lot of my communication or if there's a lot of back I know we're we're taught to like, shelter, you know, the client and make sure they're not getting stressed out. But I need them to see what I'm doing for them. And if it's a really long exchange, sometimes I just say, FYI, this is this is sort of what was happening today and we took care of it and they see, you know, 14. I think Candace was saying, like, I did that on a Sunday. I, I, you know, I did this for you on a Sunday. And I think when we we're not afraid to show them what we're doing, we're showing our value.
Awesome. Awesome. Anne Marie, any final thoughts?
If you're not already training and teaching on this, you better start.
Perfect.
We've been doing it for almost a year.
Love it. Big round of applause for these two ladies and we're.
