A brief conversational excerpt (YouTube video) where two speakers discuss how to handle buyers who notice language suggesting they may have to pay the agent. The exchange focuses on phrasing, training agents, and the importance of word choice when explaining compensation and commissions to clients.
I want to know ways in which you communicate about when the buyer comes up with the having to pay money question. How are you training your agents? Or how are you talking to your clients about, like, they see it, they read it, they understand it, and they go, wait, this says I might have to pay you. Right. I feel like what you say after that is really important. So whoever wants to go first. But what do you say after that?
I don't have any anecdotal to see. Say, this is how I did it the last time.
How would you handle it?
But that's. So these are conversations I'm having in my head pretty much every day. We really are going to have to work together to ensure that there's compensation. And when you. And again, when you say compensation, people are like, of course I want you to get paid.
Right?
Don't save commission. Don't say, I want to collect my commission.
Words matter.
Yeah, it does. And reframing that in your head so that it comes out naturally is, I think, so key to say compensation compensation. Because nobody wants you to work for free.
