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In this segment, the speaker explains that prospective clients typically begin their evaluation of a business by examining its website and then extending their research to social media profiles and any other online links related to the company or its owner. During this investigation, they look for both positive signals such as accolades and negative signals such as complaints. Consequently, the speaker stresses that businesses must ensure their online presence presents an authentic and accurate picture, because this is what potential clients will see and judge.

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