Susan DrummCEO Advisor & Executive Coach | Leadership Change Agent

If Your Team’s Not Listening, This Is Why #shorts

1 Jul 2025 · 1 min

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Susan Drumm, in a short YouTube Shorts clip, advises leaders whose teams seem disengaged to first check in and understand what team members care about. She argues people follow leaders who "see them"—who understand underlying concerns—and recommends asking with the intent to listen, weaving those concerns into messages, then sharing the message to build trust.

Chapters

If your team is giving you blank stares, it's probably not because they don't get it. It's because they don't feel gotten. People don't follow leaders just because they have great ideas. They follow leaders who see them, who understand what's really going on beneath the surface. So before you roll out that next big message, take a beat. Have you checked in on what your team actually cares about? What's weighing on them? If you already know, great. Weave that into your message. But if you don't ask, and ask with the intent to hear, not just move on, that's when people start tuning back in. Show them you get them, then share the message. And that's where trust starts.