This is a YouTube video titled "If Your Team’s Not Listening, This Is Why #shorts" featuring a motivational talk by Susan Drumm. The content, created in July 2025, focuses on leadership communication and the importance of understanding and connecting with team members to build trust and engagement.
If your team is giving you blank stares, it's probably not because they don't get it. It's because they don't feel gotten. People don't follow leaders just because they have great ideas. They follow leaders who see them, who understand what's really going on beneath the surface. So before you roll out that next big message, take a beat. Have you checked in on what your team actually cares about? What's weighing on them? If you already know, great. Weave that into your message. But if you don't ask, and ask with the intent to hear, not just move on, that's when people start tuning back in. Show them you get them, then share the message. And that's where trust starts.
Why the Biggest Doors Open When You're Not in the Room | Michael Roderick & Susan Drumm
The Simple Audit That Adds a Human Touch to Every Customer Interaction #shorts
