The #1 Leadership Mistake During Change
20 Jun 2025 · 1 min

1:06
Susan Drumm argues that the #1 leadership mistake during organizational change is waiting too long to communicate. Silence by leaders creates uncertainty, which prompts employees to imagine worst-case scenarios. Drumm recommends frequent, transparent updates even when details are incomplete, using a simple template: what is known, what is unknown, and when the next update will occur; this approach reduces resistance and builds trust.










