Susan Drumm explains how invisible patterns run our behavior without our knowing it. A coach acts as a mirror, spotting shifts in tone and breath, then asking why you made that move. Once you see the pattern, it becomes a choice instead of an automatic habit.
Here's the tricky part. You can't read the label from inside the jar. So we're all blind to our own default moves because they feel like us. They feel right, right? They feel normal. And that's where coaching changes the game. A good coach holds up a mirror, not to judge you, but to catch you in the moments you can't catch yourself. They notice when the tone shifts and your breath changes and when your language gets tight. And then they ask the questions that just pull the thread. Why that move? What would happen if you tried the opposite? And that's how a pattern goes from invisible to optional.
Why the Biggest Doors Open When You're Not in the Room | Michael Roderick & Susan Drumm
The Simple Audit That Adds a Human Touch to Every Customer Interaction #shorts
