Susan Drumm says trust comes from following through on what you say, not grand gestures. Open loops, even small ones you forget about, destroy credibility. Pick one thing you promised and finish it today.
Want to quietly lose your team's trust? Well, it's easier than you think. It's saying, I'll handle that and then disappearing, or I'll follow up and you don't. Even small things, when they start to stack up, can make people stop believing that you mean what you say. You don't have to be perfect, but you do have to close the loop. Trust isn't earned through big moments. It's built on follow through. So pick one open loop you've got hanging right now and close it today. That's leadership.
Why the Biggest Doors Open When You're Not in the Room | Michael Roderick & Susan Drumm
The Simple Audit That Adds a Human Touch to Every Customer Interaction #shorts
