Susan DrummCEO Advisor & Executive Coach | Leadership Change Agent

What If the Person Who Triggers You Is Your Best Teacher #shorts

3 Nov 2025 · 1 min

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A short transcript from Susan Drumm arguing that cognitively diverse teams—teams with varied perspectives—produce breakthroughs by reframing interpersonal triggers as opportunities for growth. She contrasts cognitive diversity with groupthink and emphasizes a mindset shift from conflict to connection so differences become decision-enhancing rather than roadblocking.

Chapters

Cognitively diverse teams bring your organization a wider range of perspectives or lenses to view organizational challenges. When we teach teams to view each other in a whole new light, massive breakthroughs happen. You learn that the person that really triggers you is actually your best friend. In terms of being a path of growth for you and leveraging them in a better way, you become a dynamic duo and a dynamic team. Cognitively diverse teams bring your organization a wider range of perspectives or lenses to view organizational challenges. It's the opposite of groupthink, but to shift from conflict to being connected requires a shift in mindset. Your breakthroughs happen when differences in perspectives create better decisions instead of becoming roadblocks.