Why "Fix It" Mode Fails Leaders

Susan Drumm explains how anxiety-driven reflexes trap leaders in constant problem-solving mode, using a COVID story to show how stress habits form. She offers a three-step practice: spot it, interrupt it, replace it, to shift from reactive firefighting to actual leadership.
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You've got the strategy, you've done the leadership training, and you've built a solid team. So why does it feel like you're carrying it all? I've seen this over and over, working with founders and CEOs and even political leaders. When everything starts slipping, performance, energy, even revenue, it's usually not the team or the plan. It's the pattern. And until you can see the pattern that's driving you, you'll stay stuck in reactivity, trying to hold it all together by sheer willpower. Let's that. During COVID I lost half of my company's revenue. Just gone. And like a lot of leaders, I went straight into fix it mode. I jumped back into the weeds. I took back control. And the more I did, the more things stalled. Until a mentor said something that stopped me cold. He said, you're not leading, Susan. You're containing anxiety. Does that sound familiar? He was right. That was the pattern. And I've been doing it for years. Especially when things felt uncertain. You probably have one, too. It might. Might look like shutting down when things get tense, or taking over, when your team struggles, or avoiding feedback, or micromanaging or over functioning. And the tricky part is, you don't even realize that you're doing it. Because these aren't just behaviors. They're emotional reflexes. They're how your brain learned to protect you. But left unchecked, they'll quietly define your leadership ceiling. Here's why this is so hard to shift. Your brain wants efficiency, so it builds shortcuts, cuts, neural highways. And under stress, you don't pause to evaluate. You just react. I call it the eight lane highway to hell. You hit the trigger and boom. You're speeding down that road. Same reactions, same results. But here's the thing. Once you see the highway, you can choose a different route. So how do you break the cycle? Three steps. Number one. Spot it. Pay attention to what sets you off, how you respond, what happens in your body, your voice and your choices. And then number two. Interrupt it. Pause. Take a breath. Ask a question. Instead of reacting. Stand up. Walk away. Just do something that breaks the loop. Number three. Replace it. Choose a response that reflects the leader you're becoming. The one who knows they're safe. The one who leads from vision, not from fear. Small shifts, repeated often change everything. Most leaders keep using the same playbook long after it stops working. Because it did work. But business isn't static. Ten years ago, you could run on a model for a decade. Now you're lucky if it lasts one. So you don't need to change the strategy. You need to evolve you. And that starts by disrupting the old pattern on purpose. So let me ask you this. What pattern is running you? Is it control? Is it over delivering avoidance? And is that actually getting you the results you want? Or is it just helping you survive in the moment? Yok, you probably don't need another book or a new productivity tool. You need a new pattern. Break it. And you don't just shift your leadership. You open up everything that's next.
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