Susan Drumm explains why leaders repeat the same behaviors under pressure: they default to coping moves their nervous system learned long ago and still trusts. These automatic patterns shape decisions and team dynamics without the leader noticing.
When the stakes are high, your nervous system reaches for the move it trusts the most, whether that's taking control or smoothing things over or filling the silence or disappearing entirely. Here's the reality. You learned that move long before you had a leadership title. It worked once. It kept the peace. It got you results. It earned you trust. And now it's running in the background like a program you forgot you installed. So automatic, you don't notice it's shaping your decisions, your relationships, even the unspoken rules of your team.
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