Susan DrummCEO Advisor & Executive Coach | Leadership Change Agent

Why Your Team Keeps Misunderstanding You

11 Jul 2025 · 1 min

Watch on YouTube

0:40

This short YouTube talk by Susan Drumm argues leaders underuse video and that regular video check-ins (e.g., weekly calls where people see and hear one another) reduce misunderstandings, convey tone, and remind team members there are humans behind messages. The speaker gives an example ("Chris in marketing") to show how video clarifies sarcasm and prevents overreaction to written messages.

It seems so simple, but I often see leaders.
Using video too infrequently.
Of course, seeing.
Each other's faces and hearing each other's voices is a great way to start the week, and it's.
A good reminder that there are actual humans on the.
Other end of those emails.
When we communicate exclusively.
Through email or Slack, a lot of the tone gets lost and miscommunication is more common. So some type of weekly check in video call reduces misunderstandings, increases understanding, and reminds us that.
Chris and marketing has.
That sarcastic sense of humor and we don't need to take those emails too seriously.
It seems so simple, but I often see leaders.
Using video too infrequently.
Getting on a.
Regular schedule where everyone connects creates consistency and communication.